Do We Have Your Correct Contact Information?

When was the last time you updated your contact information with NYSLRS? If you don’t remember updating it recently, make sure we have the correct ways to contact you. (Even if you updated your contact information with your employer, that doesn’t update it with NYSLRS.) We want to make sure you continue to receive important information about your NYSLRS benefits.

Please share this post with friends, family or coworkers who are NYSLRS members so they can also check their contact information.

Use Retirement Online to Change Your Contact Information

The fastest way to check and change your contact information is through Retirement Online. When you sign in to your Retirement Online account, click on ‘Update’ next to your home address or email address.  

If you have trouble signing in to your account, please read our Retirement Online Tools and Tips blog post for help.

If you don’t have a Retirement Online account, it’s easy to create one. Visit our Retirement Online for Members page and click ‘Register Now’ under the Sign In button. When you create your account, you’ll be asked to provide the ZIP code of your home address. If it doesn’t recognize your current ZIP code, it’s likely we have an older address on file for you. Please use the older ZIP code to create your account — you can update your address afterward.

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Mail or Email? Pick Your Delivery Preference

You can receive correspondence from us by mail or email by selecting your delivery preference in Retirement Online. If you choose ‘Email,’ you’ll receive an email notifying you to log in to Retirement Online to read new correspondence that we sent you. If you choose ‘Mail’ or don’t select a preference, we’ll continue to send you letters through the US Postal Service. Email is the fastest way to receive an update from NYSLRS.

NOTE: For security purposes, certain correspondence (like tax forms) will only be sent by mail.

To update your preference, go to the ‘My Profile Information’ area of your Retirement Online Account Homepage and click ‘Update’ next to ‘Contact by.’

And starting this year, you can choose to receive your Member Annual Statement (MAS) through Retirement Online. If you choose this option, you’ll receive an email that directs you to Retirement Online to see your 2020 MAS when it’s ready. To choose your MAS delivery preference, go to the ‘My Profile Information’ area of your Retirement Online Account Homepage and click ‘Update’ next to ‘Member Annual Statement by.’

Coming Soon: A New Look for Your MAS

Your MAS provides your retirement account information as of March 31, 2020, the end of the State fiscal year. The new, streamlined look provides valuable information about your NYSLRS benefits and membership in a clear, comprehensive and easy-to-read format. Your statement includes your retirement plan, total service credit and contributions, the beneficiaries for your death benefit, a projection of your pension benefit and more. You can also save and print it for your records.

The MAS is an important tool to help you plan for retirement. Be sure to choose your MAS delivery preference and update your contact information so you can receive it this year. In addition, you can see your current benefit information every day by logging into Retirement Online.

8 thoughts on “Do We Have Your Correct Contact Information?

  1. Smith's Clove

    If I resign from public employment with a severence package, Will I receive retirement credit equal to the hours of payment in the package.

    Reply
    1. NYSLRS

      The types of credit and payments that can be used toward your pension depend on your tier and retirement plan. Generally, payments made in anticipation of retirement (for example, retirement incentive payments) can’t be used toward your pension. However, depending on your tier and plan, you may be able to receive credit for unpaid sick leave or lump sum vacation pay.

      For account-specific information, please email our customer service representatives using the secure email form on our website (http://www.emailNYSLRS.com). One of them will review your account and respond to your questions. Filling out the secure form allows us to safely contact you about your personal account information.

      Reply
  2. patricia DiDonato

    my appt. was cancelled on April 10th. please let me know of the next appointment available to see a retirement specialist at another time and location

    Reply
    1. NYSLRS Post author

      To make an appointment, you’ll need to speak to our customer service representatives. You can call 866-805-0990 or email them using the secure email form on our website. If you email them, be sure to provide your daytime phone number in case they need to call you.

      Reply
    1. NYSLRS Post author

      The fastest way to update your email address is through Retirement Online. When you sign in to your Retirement Online account, click on ‘Update’ next to your email address.

      Reply

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