NYSLRS Retirement Online Routine System Maintenance

Retirement Online will be unavailable for a few days while we complete routine year-end maintenance. Retirement Online will be offline from 3:00 pm on Tuesday, December 29 until 7:00 am on Friday, January 1.

Using the NYSLRS Automated Phone System During the Maintenance Period

Another way you can get information about your NYSLRS benefits is through our automated phone system, which allows you to get personal account information, order forms and conduct other retirement transactions without having to speak with a customer service representative. The automated phone system is generally available 24 hours a day, seven days a week, so you can conduct business with NYSLRS on your schedule.

Retirees can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Report a lost, stolen or late pension check,
  • Get tax information,
  • Get information about cost-of-living adjustments (COLAs), and
  • Request a direct deposit form.

Members can use the automated phone system to:

  • Request that NYSLRS forms be mailed to them,
  • Find out if they are eligible for a loan or get their current loan balance,
  • Request that a benefit projection be mailed to them, and
  • Get personalized information about purchasing credit for previous service.

Here are the retiree menu options for the phone system:

automated phone system for retirees

Here are the member menu options for the phone system:

automated phone system for members

Other Ways to Get Information

If you are looking for general information about NYSLRS benefits, you can:

2 thoughts on “NYSLRS Retirement Online Routine System Maintenance

  1. rosalie lewonka

    where do I find info regarding my dual initative which I chose upon my retirement…
    I understand it protects my dependent husband to continue the empire medical coverage upon my death.
    we have RAILROAD Medicare coverage..through his plan send me anything that would clarify this option that I chose on my retirement.

    Reply
    1. NYSLRS Post author

      NYSLRS does not administer health insurance programs for its retirees, so we cannot assist you with your health insurance benefit questions. For New York State retirees and some municipal retirees, the New York State Department of Civil Service administers the New York State Health Insurance Program (NYSHIP). To learn more, please visit the Department of Civil Service’s website at http://www.cs.ny.gov, call them at 1-800-833-4344 or 518-457-5754, or email them at pio@cs.ny.gov.

      If you retired from a public employer that did not participate in NYSHIP, your former employer’s benefits administrator should be able to answer your questions.

      Reply

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